FAQs
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Basingstoke, Newbury and Reading's Premier Ironing and Laundry Service

FAQs
Below you'll find our selection of the most frequently asked questions.
If you are still unable to find the answer you're looking for, please contact us.

How do I book collections online?
Unfortunately we no longer provide a collection and delivery service.

Can I cancel or re-schedule my collection once booked online?
Unfortunately we no longer provide a collection and delivery service.

Will I receive email updates?
Only when you book or change your collection online.

Will I receive spam and junk email?
No - we hate that stuff.

Once registered, can I cancel my account?
Sure, just email us on info @ absolutelysteaming.co.uk and include "Account Cancellation" in the subject line and we will take care of the rest.

I have lost my password/username, what do I do?
Go to the login page and click on Forgot your password.

How do I change my personal info?
Once signed in click on My Account where you can change your personal info.

How do I report an error?
Email us on info @ absolutelysteaming.co.uk and include "Error Report" in the subject line. Thanks in advance!

Do I give the driver my special instructions upon collection?
Unfortunately we no longer provide a collection and delivery service.

Can you guarantee a specific time in a slot?
Unfortunately we no longer provide a collection and delivery service.

How does the ironing service work?
Step 1.
Unfortunately we no longer provide a collection and delivery service, however you are more than welcome to drop off and collect your ironing.

Is there a minimum charge for my Ironing?
Yes, the minimum collection per order is 5kg's.

Orders that total below minimum collection weight will be charged at the minimum collection weight as outlined above.

If you do not require a collection and fail to let us know the day before your collection, you will still be subject to the minimum charge.


Is there a collection and delivery charge for my Ironing?
Unfortunately we no longer provide a collection and delivery service.

Do you offer a laundry service?
Yes we do offer a laundry service.

Should clothes be sent to us for ironing unwashed these items will be returned in the same condition as received. The minimum charge will apply for items returned un-ironed including delivery charge where applicable.


How does the dry cleaning service work?
Step 1.
Unfortunately we no longer provide a collection and delivery service, however you are more than welcome to drop off and collect your dry cleaning.


* Please note that we do use a third party dry cleaning service and will try and stick to the 48hr turn around, but are unable to guarantee this.

What happens if I am not happy with the quality of my Dry Cleaning?
Inform us as soon as possible and we will take it up with our supplier.

We pride ourselves on the quality and professionalism of our service and expect the same from our suppliers.



* Please note that we do use a third party dry cleaning service can not be held responsible for any damages caused.

Is there a minimum charge for my Dry Cleaning?
Yes, the minimum order is £20.

Orders that total below the minimum order will be charged at the minimum order as outlined above.

If you do not require a collection and fail to let us know the day before your collection, you will still be subject to the minimum charge.


Is there a collection and delivery charge for my Dry Cleaning?
Unfortunately we no longer provide a collection and delivery service.

How does the laundry service work?
Step 1.
Place all your laundry into a bag ready for collection.

If some items are for wash and fold only while others are wash and iron click here for more info. If your lights and darks need to washed seperately click here for more info. If any of your items are heavily soiled click here for more info.

Step 2.
Unfortunately we no longer provide a collection and delivery service, however you are more than welcome to drop off and collect your laundry.

* If light and dark items were washed seperately, items were heavily stained or if we needed to use a lower more delecate drying temperature, we are unable to guarantee a 24 or 48 hour turn around.


Is there a minimum charge for my Laundry?
Yes, the minimum collection for wash and iron is 5kg's and for wash and fold its 5kg's.

Orders that total below the minimum order will be charged at the minimum order as outlined above.

If you do not require a collection and fail to let us know the day before your collection, you will still be subject to the minimum charge.


Is there a collection and delivery charge for my Laundry?
Unfortunately we no longer provide a collection and delivery service.

What should I do if some items are wash and fold and others are wash and iron?
Inform us when you drop your laundry off, which is which.

What should I do if I want light and dark items washed seperately?
Inform us when you drop your laundry off, which is which.

What should I do if I have heavy soiled items?
Inform us when you drop your laundry off.

Do you use tumble dryers?
Yes we do use tumble dryers to dry customers laundry and items are normnally dried using a medium heat.

What temperature is your washing cycle?
We wash at 40 ° C.

Are the detergents non-bio?
Yes they are.

Do you wash duvets?
Yes we do, please contact us if you want to know more.

Do you wash horse blankets?
Unfortunately we do not.