Terms of use
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Basingstoke, Newbury and Reading's Premier Ironing and Laundry Service

Our terms of use

These Terms and Conditions govern your use of the Absolutely Steaming™ website (www.absolutelysteaming.co.uk), your relationship with Absolutely Steaming™ (Absolutely Steaming™, we or us) and all orders you may make via the Absolutely Steaming™ website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not order from Absolutely Steaming™ or use the Absolutely Steaming™ website. Please note that to use the ordering and account management services provided on the Absolutely Steaming™ website, you are required to have an account with us.

1. General

The Absolutely Steaming™ website is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the Absolutely Steaming™ website and services you agree to be bound by these Terms and Conditions.

2. Copyright and Trademarks

The Absolutely Steaming™ website is owned and operated by Absolutely Steaming™ If you have any queries please do not hesitate to contact us.

3. Liability disclaimer

These Terms and Conditions including without limit paragraph 13 (Absolutely Steaming™ Liabilities) do not affect your statutory rights.

4. Registration

4.1. To order from Absolutely Steaming™, you must register with us. Payment will be required upon delivery of ironed items.
4.2. To register with Absolutely Steaming™ you must be over eighteen years of age.
4.3. You must ensure that the details provided by you on registration or at any time are correct and complete.
4.4. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
4.5. The personal and payment details you give to us are governed by a strict privacy policy.

For your records, please print or save these terms and conditions for your future reference as referred to in paragraph 10.1 below.

5. Password and security

5.1. When you register to use the Absolutely Steaming™ website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us immediately.
5.2. If Absolutely Steaming™ has reason to believe that there is likely to be a breach of security or misuse of the Absolutely Steaming™ website, we may require you to change your password or we may suspend your account.

6. Payment

6.1. There is a minimum order value of 5Kg's for our Ironing service and 5Kg's for our Washing service. Orders that total below the minimum collection weight will be charged at the minimum collection weight for that area.
6.2. If you do not require the collection and fail to notify us at least a day in advance, you will still be subject to the minimum charge on arrival.
6.3. We accept cash or cheques with a valid cheque guarantee card. We also accept most credit and debit cards however we regret these do not include American Express or Diners Club.
6.4. All receipts are due for payment on delivery unless other arrangements have been made with Absolutely Steaming™. Any outstanding monies owed will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15%/20% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

7. Service Use

7.1. Hangers are supplied free of charge for your first order. These remain the property of Absolutely Steaming™ and must be supplied the next time we collect your ironing, otherwise we will charge @ 10p per hanger the next time we iron your items.
7.2. You may submit orders by using our online ordering facility at any time after you have created an account. The facility and our communications to you in relation to any order or contract will be in the English language. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.
7.3. Your submission of an order amounts to an offer to enter a contract to use our service; you cannot then withdraw or cancel your order except as stated below.
7.4. Each order must be placed at least 24 hours in advance of your chosen collection time. We cannot be held responsible for not fulfilling orders that are booked less than 24 hours in advance of your chosen collection time.
7.5. No order is accepted from you until we confirm this by writing to you via email. A contract for use of service arises on our acceptance of your order.
7.6. Where we accept an order, we do all that we can to ensure that your order is fulfilled. If we are unable to fulfil an order, we will inform you as soon as possible of this and you will not be charged.
7.7. Absolutely Steaming™ will endeavour to warn you of any changes to the prices on our price list page. However, we reserve the right to change our prices without notice. Current prices will always be shown in the price list section of our website and can be obtained by telephoning the office.
7.8. Ordering our service carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders 24 hours before the collection time. We reserve the right to charge in full for any order unless we have received notice of cancellation before the 24 hour deadline. This deadline is important since, typically, we make up the driver schedule over 24 hours in advance, where possible. Any payments you have made for orders which have been properly cancelled will be re-credited to you.

8. Collection/delivery times

8.1. You are responsible for making suitable arrangements to arrange your collection and receive your delivery and giving us appropriate instructions. In the event that your delivery is damaged or lost after being handed over to yourself or delegated person, we do not accept liability. We reserve the right to refuse to accept orders from any customer; considerations of collection/delivery problems may give rise to such a refusal.
8.2. The time slots listed on the website are either free or chargeable, if you select a chargeable slot, be that collection or delivery, there will be a £10.00 charge associated with that slot.
8.3. We endeavour to keep your delivery time to within the time slot, but we reserve the right to change it and will tell you if we do so.
8.4. If we are unable to deliver to you within the time slots, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss this causes. We will not, of course, charge for goods unless or until we have delivered them to you.

9. Insurance policy

9.1. Our ironers adhere to strict protocols (enforced by our Quality control administrators) that include ironing all dark fabrics on the reverse to avoid any possibility of the fabrics developing a shiny surface and a strict no smoking policy to ensure your laundry is returned fresh and crease free. In the unlikely event of any garments being damaged we will compensate to a maximum £40 per item. Each claim must be made at the time of receipt of ironed items. Any iron damaged or shiny items you include with your load will be returned un-ironed to avoid any misunderstanding regarding liability for damage.
9.2. Leather items, buttons, buckles beading and any other type of decoration is processed entirely at owners risk.
9.3. Our comprehensive 'goods in transit' insurance policy covers our vans for any unforeseen circumstances whilst collecting or returning your order.

10. Intellectual property

10.1. All content and programming of the Absolutely Steaming™ website is the property of Absolutely Steaming™. You may retrieve and display the content of the Absolutely Steaming™ website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Absolutely Steaming™ website without written permission from Absolutely Steaming™.
10.2. No licence is granted to you in these Terms and Conditions to use any trade mark of Absolutely Steaming™ or its affiliates or licensors.

11. Availability of the website

11.1. Although Absolutely Steaming™ aims to offer you the best service possible, we make no promise that our website services will meet your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
11.2. Your access to the Absolutely Steaming™ website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email or telephone.

12 Absolutely Steaming™’s right to cancellation

12.1. Absolutely Steaming™ may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
12.2. You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Absolutely Steaming™ services, including this website.
12.3. The suspension or cancellation of your registration shall not affect either party's rights or liabilities accrued to the date of termination or any orders submitted by you before we received notice of your cancellation, and you will continue to be bound by such orders.
12.4. Any other provisions of these Terms and Conditions applicable to the use of the Absolutely Steaming™ website together with and including paragraph 13 shall survive cancellation.

13. Absolutely Steaming™’s liabilities

13.1. The Absolutely Steaming™ website is provided by Absolutely Steaming™ "as is" without any warranties or guarantees save those set out in these Terms and Conditions.
13.2. Whilst Absolutely Steaming™ tries to ensure that material included on the Absolutely Steaming™ website is correct, reputable and of high quality, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights, Absolutely Steaming™ will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Absolutely Steaming™ website. If Absolutely Steaming™ is informed of any inaccuracies in the material on the website, we will attempt to correct the inaccuracies as soon as we reasonably can.
13.3. We disclaim all liabilities in connection with the following:
(a) technical problems including errors or interruptions of the Absolutely Steaming™ website but we will use reasonable endeavours to correct or avoid them
(b) incompatibility of the Absolutely Steaming™ website with any of your equipment, software or telecommunications links
(c) unsuitability, unreliability or inaccuracy of the Absolutely Steaming™ website but we will take reasonable care to ensure information there is accurate
(d) inadequacy of the Absolutely Steaming™ website to meet your requirements
13.4. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for:
(a) any consequential or incidental or indirect damages;
(b) loss of revenue, loss of profits, loss of anticipated savings, loss of business or wasted expenditure (whether direct, consequential, incidental or indirect);
(c) any other loss or damages, whatsoever that arise out of or are related to the Absolutely Steaming™ website.
13.5. We shall collect, process, store, and transfer your personal data in compliance with the relevant EU and UK data protection legislation and regulation. We shall have no liability to you for loss or damage to data except strictly as required by that legislation and regulation.
13.6. Nothing in this section seeks to limit or exclude Absolutely Steaming™’s liability in respect of products sold through its website.
13.7. Nothing in these Terms and Conditions shall limit or exclude Absolutely Steaming™’s liability for personal injury or death caused by its negligence.

14. Third party websites

As a convenience to Absolutely Steaming™ customers, the Absolutely Steaming™ website may include links to other websites or material which are beyond its control. Absolutely Steaming™ is not responsible for content on any website outside the Absolutely Steaming™ website, even if it is reached via the Absolutely Steaming™ website.

15. Excluded rights

It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or services to access the Absolutely Steaming™ website.

16. International use

16.1. Absolutely Steaming™ makes no promise that materials on the Absolutely Steaming™ website are appropriate or available for use in locations outside the United Kingdom, and accessing the Absolutely Steaming™ website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this website from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
16.2. Absolutely Steaming™ collect and deliver to limited areas of the UK; information on this is available on the site, and we cannot collect/deliver outside this delivery area.

17. Applicable law

17.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England.
17.2. The English courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Condition.

18. Miscellaenous

18.1. You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
18.2. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
18.3. We shall not be liable for any delay in or failure to perform any of our obligations if the delay or failure is caused by circumstances beyond our reasonable control including, without limit, difficulties or failures of our suppliers.
18.4. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

19. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Absolutely Steaming™ website. The changes will apply to the use of the Absolutely Steaming™ website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from Absolutely Steaming™ or use the Absolutely Steaming™ website. If you continue to use the Absolutely Steaming™ website after the date on which the change comes into effect, your use of the Absolutely Steaming™ website indicates your agreement to be bound by the new Terms and Conditions.

Email: enquiries @ absolutelysteaming.co.uk